REFUND & RETURN POLICY
At EM Luxury, we want you to be completely satisfied with your purchase.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must:
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Be unworn and unused
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Be in the same condition in which it was received
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Include all original packaging, protective films, tags, accessories, and documentation
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Include proof of purchase
Watches that have been worn, damaged, altered, engraved, resized, or show signs of use may not be eligible for return.
To request a return, please contact us at [SUPPORT EMAIL] before sending any item back.
Items returned without prior authorization may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and photos or videos of the product and packaging.
If the issue is confirmed, EM Luxury will provide an appropriate replacement, return solution, or refund at no additional cost to you.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
We strongly recommend using a trackable shipping service when returning an item.
EM Luxury is not responsible for return packages that are lost or damaged while being shipped back to us.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow up to 10 business days after approval for the refund to appear on your account. Processing times may vary depending on your bank or payment provider.
Original shipping charges, when applicable, are non-refundable unless the return is due to an error by EM Luxury.
Order Cancellations
If you wish to cancel or modify an order, contact us as soon as possible.
Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.