SHIPPING POLICY

At EM Luxury, every order is carefully prepared before shipment.

Order Processing

Orders are typically processed within [1-3 BUSINESS DAYS], excluding weekends and U.S. federal holidays.

Once your order has shipped, you will receive a shipping confirmation containing tracking information when available.

Estimated Delivery

Estimated delivery time:

United States: [7-10 BUSINESS DAYS]

Delivery estimates begin after the order has been processed and shipped.

Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, high-volume periods, customs procedures, or circumstances outside our reasonable control.

Order Tracking

When tracking is available, customers will receive a tracking number by email.

Please allow some time after receiving your tracking number for the carrier's system to update.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact immediately.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

EM Luxury is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your tracking information indicates an unusual delay or your package appears to be lost, contact us at [SUPPORT EMAIL] and we will assist you with the carrier investigation when applicable.

If we become unable to ship an order within the time originally communicated, customers may be given the option to accept the delay or cancel the affected order for a refund.